Refund and Return Policy
At Smarty Tech Gear, we strive to provide high-quality kitchen accessories and ensure your satisfaction with every purchase. If you are not fully satisfied with your order, please review our refund and return policy below.
1. Returns
- Eligibility for Returns: Items must be returned within 30 days of delivery, unused, in their original packaging, and in the same condition as received.
- Non-Returnable Items: Certain items, such as perishable goods, custom or personalized items, and gift cards, are not eligible for returns.
- Proof of Purchase: A receipt or proof of purchase is required to process any return.
2. Refunds
- Inspection and Approval: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Processing Time: Approved refunds will be processed within 5-7 business days and automatically applied to your original payment method.
- Partial Refunds: Items not in their original condition, items with missing parts, or items returned beyond the 30-day period may qualify for a partial refund at our discretion.
3. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us at support@smartytechgear.com with details and photos of the damaged item.
4. Return Shipping
- Customer Responsibility: Customers are responsible for paying return shipping costs unless the item is defective or we made an error with your order.
- Non-Refundable Shipping Costs: Original shipping costs are non-refundable.
5. Sale Items
Only regular-priced items may be refunded; sale items are final and cannot be returned or refunded.
6. How to Initiate a Return
To start a return, please contact our customer service team at:
- Email: support@smartytechgear.com
- Address: 539 Lomabard IL, USA.
We will provide instructions on how and where to send your return.