Refund and Return Policy

 

At Smarty Tech Gear, we strive to provide high-quality kitchen accessories and ensure your satisfaction with every purchase. If you are not fully satisfied with your order, please review our refund and return policy below.

1. Returns

  • Eligibility for Returns: Items must be returned within 30 days of delivery, unused, in their original packaging, and in the same condition as received.
  • Non-Returnable Items: Certain items, such as perishable goods, custom or personalized items, and gift cards, are not eligible for returns.
  • Proof of Purchase: A receipt or proof of purchase is required to process any return.

2. Refunds

  • Inspection and Approval: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • Processing Time: Approved refunds will be processed within 5-7 business days and automatically applied to your original payment method.
  • Partial Refunds: Items not in their original condition, items with missing parts, or items returned beyond the 30-day period may qualify for a partial refund at our discretion.

3. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us at support@smartytechgear.com with details and photos of the damaged item.

4. Return Shipping

  • Customer Responsibility: Customers are responsible for paying return shipping costs unless the item is defective or we made an error with your order.
  • Non-Refundable Shipping Costs: Original shipping costs are non-refundable.

5. Sale Items

Only regular-priced items may be refunded; sale items are final and cannot be returned or refunded.

6. How to Initiate a Return

To start a return, please contact our customer service team at:

We will provide instructions on how and where to send your return.

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